Our Maintenance & Support Give You 24/7 Protection
At Campwise, we love to serve. Service is the very core of what we do. Our mission is to serve you so that, in turn, you can provide outstanding service to your customers. Highest level of quality and excellence possible, keeping in mind that those we serve deserve our best.
Campwise provides unlimited free training and phone support, knowledge base articles and webinars as part of our outstanding customer service.
When you purchase Campwise Software you also receive a one year maintenance and support subscription. The annual subscription includes the following …
- Unlimited software support via phone, fax, email or web*
- Access to customer-only content
- Bug fixes
- Updates including additional features to the modules you own
- Report writing assistance**
- Toll-free support phone number
- User manuals and videos
- Training on the software
*Support hours are 8:30 AM – 6:30 PM Eastern time Monday through Friday. If you need after hours support, there will be a $100/hour charge with a $25 minimum.
**With each year’s renewal of the annual subscription, customers receive a number of hours of free report writing assistance with an annual subscription based on the modules purchased and installed and whether it’s a new sale or ongoing support. If the number of hours needed exceeds the standard amount, support fees will be a $100/hour charge with a $25 minimum. After-hours fees are waived in the event of requests that result in new master reports or master report revisions and for requests that involve report defects.